1.Damage Returns: If you receive a damaged item, we offer hassle-free returns within 72 hours of receiving your order. To initiate a return, please follow these steps: -Contact our customer service team within 72 hours of receiving your order to report the damage. -Provide an unboxing video clearly showing the damaged item. -Our customer service team will assist you with the return process and provide further instructions.


2.Preference Returns: If you wish to return an item due to personal preference (e.g., not liking the jewelry), please note the following: -Returns for reasons other than damage are accepted within 72 hours of receiving your order. -A 15% restocking fee will be applied to cover handling and processing costs. -The item must be returned in its original condition, unworn, and with all packaging intact.


3.Contact Us: For assistance with returns or if you have any questions regarding our return policy, please contact our customer service team at -


4.Refund Process: Once the returned item is received and inspected, we will process the refund to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item is damaged.

At 925SilverCharm, we are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any further questions or concerns, please do not hesitate to reach out to us.